About this Support Policy
This CartPulse Support Policy describes what kind of support you can expect from us regarding CartPulse Service.
What Our Support Covers
We only provide support for our product. Here are the services you can expect from us –
– Assistance with the installations of CartPulse
– Product configuration and setup
– Product usage guidelines
– Solving bugs and other technical issues
We DO NOT provide support for Customizations and Third-Party Plugins
We only provide technical support for CartPulse and CartPulse only. We do not provide support for any other plugins or themes.
We provide our products as it is. We do not customize our products or provide support for any third-party customization of our products.
We also do not provide support if CartPulse is not functioning properly because of any other third-party plugin. However, in this case, we will test the conflicting plugin for compatibility.
Bug Fixing & Other Technical Issues
We will fix any bugs or technical issues in our Products as quickly as possible after they are informed. Once it is fixed, we will release updates and notify our customers as soon as possible.
Our Support Channels
We only provide Support Services through Support Tickets and Emails. We do not provide our support service through any other channel. That includes – direct e-mail, live chat, Facebook, Twitter, or any other channels.
Our Support Timing
Our general support hours are 24 hours support (Monday to Friday). Off day/Weekend (Saturday & Sunday).
We strive to respond to all queries and tickets within 14 hours, but our response times may sometimes vary and take longer response time.